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Microsoft Dynamics CRM

(Customer Relationship Management)

Microsoft Dynamics CRM is Microsoft’s customer relationship management and sales force automation solution built to fit the needs of organizations of all sizes. Microsoft Dynamics CRM can help reduce costs and increase profitability by organizing and automating business processes that drive sales and nurture customer satisfaction. CRM delivers a complete view of each customer and enables employees to make strategic decisions in the sales, marketing, and customer service fields.

AB Computer provides Microsoft Dynamics CRM consulting services to companies throughout the Monterey and Salinas areas of California as well as the state of Utah. AB Computer can help evaluate business software needs, provide free software demos, implement and customize solutions, and provide ongoing support for Microsoft Dynamics CRM.

Learn more about Microsoft Dynamics CRM by contacting AB Computer.

Sales

CRM provides sales tools that help make internal processes simpler and more efficient so your sales force can focus on what is important—creating a great experience for your customers. Microsoft Dynamics CRM helps sales teams become prepared and insightful, collaborative and connected, quick and mobile, and highly productive.

Marketing

Microsoft Dynamics CRM gives you the insight you need to better understand your customers. With powerful behavioral and marketing analytics, you can easily target and segment your customers, understand their needs, and then engage with them at the right time with the right message.

Customer Service

Provide your customer service representatives with a complete view of your customers and enable them to make quick decisions and ensure customer satisfaction. Drive consistency with robust agent scripting and increase customer touches with automated system processes.

Technology

Easily customize Microsoft Dynamics CRM for extended customer relationship management (CRM) scenarios to enhance the value of your relationships, help improve business relevance and fit, drive operational excellence, and increase business insights. Microsoft CRM provides an excellent platform for rapid development of critical line of business applications.